Responsible to:
AFC Match Day Operations Lead

Hours:           
This can vary depending on game.

Expectation is that you can be available 2 hours before before kick-off and for 60 minutes after the final whistle

Match day (midweek and weekends)

Location:
Berry Street Garage Stadium, Bootle FC, Liverpool

 

Job Purpose:
To deliver a high-quality match day experience for home and away fans prior to kick off and to support club and community events based at the stadium

 

Main Duties and responsibilities:       
- To engage with fans and visitors on a match day and deliver a warm welcome
- Provide information and advice about the Club, the Stadium and its facilities
- Deliver excellent customer service.
- Signpost fans & visitors to entrances, programme and merchandise stall and on-site bar / catering outlets

- Ensure spectators remain safe

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Benefits:
- Free ticket for the match that you are volunteering for
- Access to exclusive club events

- Discounted club merchandise
- Free refreshments during the match you are volunteering for
- Training and development opportunities

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PERSON SPECIFICATION

Knowledge & Experience
ESSENTIAL:
-A passion for Non-League Football

DESIRABLE:
-Experience helping and communicating with members of the public

 

Personal Qualities & Skills
ESSENTIAL:
-Interpersonal skills – must be a consistent team performer and able to forge excellent working relationships
-Excellent customer service skills
-Outgoing and friendly
-Can offer solutions to problems, using initiative and common sense
-Willing to work under pressure
-Confident, positive and comfortable interacting with people
-Be reliable and flexible
-Be over 18 years of age

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Safeguarding & Equality

ESSENTIAL:
-To have due regard for the safeguarding and welfare of children, young people and vulnerable adults
-To demonstrate the club's values regarding equality, diversity and inclusion
-Be over 18 years of age

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For more information on how to get involved please email matchday@afcliverpool.co.uk